We're here to help. Most questions can be answered in the FAQ below — if you need a human, reach out through the channel that best fits your request.
Contact channels
Account access, login issues, profile problems, course enrolments, or anything else app-related.
Data access, rectification, deletion, portability, or other rights under our Privacy Policy.
Questions about our Terms of Service, intellectual property, or compliance matters.
Response times
We aim to respond to support emails within two business days. Privacy rights requests are answered within 30 days, as described in our Privacy Policy. Business days are Monday to Friday, UAE time, excluding public holidays.
Frequently asked questions
›I can't log in to my account.
Make sure you're using the email address you registered with. If you've forgotten your password, use the "Forgot password" link on the login screen. If the problem persists, email support@gsgroup.co with your registered email and we'll help you recover access.
›My certificate is still pending verification.
Certificates go through automated OCR followed by manual review by authorised personnel. This usually completes within a few business days. If yours has been pending for longer than a week, contact support@gsgroup.co with your account email.
›I have a question about a course payment.
Physical course payments are processed by CCAvenue. Keep your order ID and transaction reference handy and email support@gsgroup.co — we can help trace the payment and resolve seat or meal selection issues.
›How do I delete my account?
You can delete your account at any time from the in-app settings. Your personal data is permanently removed within 30 days, except where the law requires us to retain it.
›How do I report a user or content?
Use the in-app report action on the post, message, or profile in question. For urgent matters — harassment, impersonation, or safety concerns — email support@gsgroup.co and we'll prioritise the review.
Mailing address
German Standard Veterinary Medicines Trading LLC
United Arab Emirates
Website: https://gsgroup.co